The initial deposit paid is for the angle and load sensing hardware. The FuturePay monthly amounts will cover the service, access to a dedicated customer support and continued use of the application software and analysis. Failure to maintain the payments will result in a block being placed on your system. Payments must be made on time and card details must be kept updated to allow continuous payments. Any delayed payment beyond 30 days will lead to a stop being placed on your telemetry system.
Return & Refund Policy
Thanks for purchasing a TruSail telemetry system.
If you are not entirely satisfied with your purchase, we’re here to help.
Typically returns and refunds will only be considered if the item/system does not perform or provide the measurement data it is designed and sold to provide.
Returns
You have 21 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at karen@trusail.com.
Cancellation Policy
To cancel payments within the term of the agreement please contact karen@trusail.com.
If the agreement is cancelled with more than 6 payments remaining we will require all supplied equipment to be returned.
If the agreement is cancelled with less than 6 payments remaining we will only require the coach pack and sailor displays to be returned.
Payments will be charged/made on a monthly basis on the date of the delivery (or as near as possible if at the end of a month) and will commence one month after the initial delivery of equipment.
The length of the agreement will be detailed on your initial invoice, but will be either 12 or 18 months in duration.
